Refund policy

Thank you for shopping at Snap Up. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Damaged or Wrong Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at mysnapupstore@gmail.com with clear photos or a short video of the issue. We will evaluate the problem and make it right by sending a free replacement.

Refund Process
Once we receive and inspect your returned item, we will send you an email notification. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.